Refund policy

Refund & Return Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with the hygiene seal intact, and in its original packaging. You'll also need the receipt or proof of purchase.

Because we sell personal care and beauty products, for hygiene and safety reasons we can only accept returns of items that are unopened and still sealed. Items that have been opened or used cannot be returned unless they are defective, damaged, or were sent in error (see "Damaged and defective items" below).

How to start a return
To start a return, contact us at support@trykivora.co. If your return is accepted, we'll send you a prepaid return shipping label along with instructions on how and where to send your package — return shipping is on us. Items sent back to us without first requesting a return will not be accepted.

Return address:
Kyzen LLC
5830 E 2nd St
Casper, WY 82609
United States

You can always reach us with any return question at support@trykivora.co.

Damaged and defective items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. Send us a photo at support@trykivora.co within 48 hours of delivery and we'll evaluate the issue and make it right — free of charge.

Non-returnable items
For hygiene reasons, opened or used personal care and beauty products cannot be returned. We also cannot accept returns on sale items, gift cards, custom or personalized products, and hazardous materials. If you're unsure whether your item qualifies, contact us before returning it.

Exchanges
The fastest way to get what you want is to return the eligible item you have and, once the return is accepted, place a separate order for the new item.

EU / UK 14-day cooling-off period
If your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be returned unused, unopened, with the hygiene seal intact and in its original packaging, along with proof of purchase. Please note: for hygiene reasons, sealed personal care goods that have been unsealed after delivery are exempt from the cooling-off return right under consumer law, except where the item is faulty.

Refunds
Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at support@trykivora.co.