Privacy policy

Privacy Policy
Last updated: August 2026

At Kivora (operated by Kyzen LLC), your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over it when you visit or make a purchase from trykivora.co (the "Site").

1. Information we collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view and how you interact with the Site ("Device Information").
When you make or attempt to make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment information ("Order Information"). Payment card details are processed securely by our payment provider and are not stored on our servers.

2. How we use your information
We use the information we collect to:
- Process and fulfill your orders (payment, shipping, and order confirmations);
- Communicate with you about your order, our products, and promotions;
- Screen orders for potential risk or fraud;
- Improve and optimize our Site and marketing;
- Comply with our legal obligations.

3. Cookies and tracking technologies
We use cookies and similar technologies to operate the Site and understand how it's used. We also use:
- Meta Pixel (Facebook / Instagram) — to measure and improve our advertising;
- Analytics tools provided by Shopify — to understand Site traffic and performance.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of the Site.

4. Email marketing
With your consent, we use Klaviyo to send you newsletters, product updates, and promotional offers. You can unsubscribe at any time via the "unsubscribe" link in any email, or by contacting us at support@trykivora.co.

5. Sharing your information
We share your personal information with trusted third parties only as needed to run our business, including:
- Shopify, which powers our online store;
- Shopify Payments and other payment processors, to process transactions;
- Shipping and fulfillment partners, to deliver your order;
- Meta and Klaviyo, for advertising and email marketing.
We may also share your information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information.

6. Your rights
Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you.
- European Union / United Kingdom (GDPR / UK GDPR): you have the right to access, rectify, erase, restrict, or object to the processing of your data, and to data portability. Our processing is based on performing our contract with you, our legitimate business interests, and your consent where required.
- California residents (CCPA / CPRA): you have the right to know what personal information we collect, to request its deletion, and to opt out of the "sale" or "sharing" of your information. We do not sell your personal information for money.
To exercise any of these rights, contact us at support@trykivora.co.

7. Data retention
We retain your Order Information for our records unless and until you ask us to delete it, and as required to comply with our legal obligations (for example, tax and accounting requirements).

8. Children's privacy
The Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date above indicates when it was last revised.

10. Contact us
For questions about this Privacy Policy or to exercise your rights, contact us at:
Kyzen LLC
5830 E 2nd St, Casper, WY 82609, United States
Email: support@trykivora.co